📞 Does Good Telephone Etiquette Still Matter in Business? 📞

With emails, instant messaging, and video calls dominating the workplace, you might wonder—does anyone even use the phone anymore? And if they do, does telephone etiquette still matter?

The truth is, while digital communication is convenient, phone calls remain essential in many industries. Whether it’s handling urgent matters, providing a personal touch to client relationships, or resolving complex issues quickly, the way we conduct ourselves on the phone can make a lasting impression.

A well-mannered, confident, and professional phone manner can build trust, enhance credibility, and even set you apart in an era where direct conversation is becoming rarer. Yet, many professionals today aren’t as comfortable on the phone as they are behind a keyboard.

So, what do you think—does good telephone etiquette still have a place in modern business, or is it becoming a lost skill?